INDOOR PARK GUEST POLICIES & PROCEDURES

Section 1 - Veterinary History:

  • Owners are required to submit full vaccination records in writing from your veterinary office for each dog they intend to register. Entry to the park will not be permitted until a member of staff manually approves them in our system. 

  • Dogs one year of age or older must be spayed or neutered prior to admission to the park.

  • We strongly suggest sending records in advance in order to expedite the approval process. We will notify you of approval by e-mail for your records.

  • All dogs must be registered with the city of Chicago prior to membership activation.

  • You or your vet can scan and e-mail records to info@zoomieschicago.com or present physical copies to the front desk during your first visit.  

 

Section 2 - General Rules, Policies & Procedures:

  • Keep an eye on your dog(s). They are your responsibility.

  • Please clean up after your dog immediately with the sanitary materials located throughout the park.

  • If you happen to see any "business that's not being attended to," please notify the dog owner or a member of staff to sanitize the area.

  • When it comes to aggressive play, go with your gut. If you are not comfortable, there is a good chance that your dog isn't either. Please thoroughly read Section 3 - Dog Safety & Owner Responsibility for more information.

  • Please do not bring treats / bones / chewables from home with you to the park. Toys are welcome although we ask you leave any favorites home if your dog has displayed guarding tendencies in the past.

  • Dogs must be kept on-leash in the entry and bar areas.

  • Dogs should be off-leash while in the park area with the exception of new members introducing their dog to the park for a short period of time.

  • We are a 100% non-smoking facility.

  • Staff reserve the right to ask any owner to take a time out from the park area for aggressive behavior, excessive barking, or any behavior that does not coincide with our priorities of safety and comfort.

  • In circumstances where your dog is behaving inappropriately even after a time-out is taken, it is time to go home and come back another day. Please be self-policing in these matters as we prefer not to make this kind of request to a guest but will not hesitate to do so when and if necessary.

 

Section 3 - Dog Safety & Owner Responsibility:

  • Much like the public outdoor dog parks throughout Chicagoland, all pet owners are solely responsible for monitoring the behavior and well being of their dog(s) while present at Zoomies Indoor Dog Park.

  • While all Zoomies staff members are trained to identify aggressive behavior and to intervene if necessary, neither the Zoomies staff nor Zoomies as a company can be held responsible for the behavior or actions of any dog.

  • The best and only way to properly deal with aggressive behavior is to see the warning signs and intervene before it occurs.

  • Dogs communicate first and foremost through body language. The following behaviors indicate that your dog is comfortable, relaxed,and feels safe:

    • Tail wagging freely and loosely above body​

    • Ears upward (not forward or backward) and relaxed or flopping freely

    • Head high, tongue hanging freely out of open mouth

    • Body posture is overall relaxed

    • Running upright with long smooth strides, trotting, or galloping

  • The following behaviors are examples of, but are not limited to, signs that a dog is anxious, scared, or may become aggressive:

    • Ears flattened and pointed toward back of head

    • Body lower or closer to ground than usual

    • Nose wrinkled / displaying teeth

    • Tail ​rigidly pointed toward ground or tucked securely between legs

  • All owners should familiarize themselves with the differences in body language between safe play and aggressive play and should be proactive about the comfort and safety of their dog and others.

  • For more information on interpreting your dog's body language, please click here.

  • There are times when dogs may be playing aggressively but still enjoying themselves. Follow your gut and call your dog away if you feel that your dog is being too aggressive with another or vice versa.

  • It is your responsibility to prevent any incidents involving aggressive behavior by or toward your dog. Every guest wants a safe and comfortable environment for their pup and communication with other owners is encouraged and necessary.

  • Any and all incidents should be reported to the Zoomies staff immediately. If an incident occurs outside of regular staffing hours, please e-mail info@zoomieschicago.com with the subject line, "Incident Report." We will review our surveillance and security system if necessary.

  • The following behaviors are prohibited in order to prevent further escalation to aggressive behavior:

    • Mounting​

    • Excessive Barking

    • Collar biting

    • Charging / Ramming

 

Section 4 - Memberships:

  • Membership and pricing information can be found on the main membership page here.

  • All Zoomies memberships come with 24/7 access to the facility. As such, we put a great deal of faith in our customers to ensure that the park is well taken care of at all hours of the day and especially during off-staff hours.

  • The external doors to the facility are locked at all times. Anyone with an active membership may access the facility by using their Mobile Access Pass or physical key card for those with incompatible mobile phones.

  • It is absolutely imperative that members do not allow others to enter the facility without scanning themselves in, even if they are walking in directly behind you and claim that they are a member. In order to maintain liability protection and continue to offer reasonable pricing, we must keep a record of everyone that enters the facility. Anyone who allows access to unregistered guests puts the paying members and their dogs at risk.

  • Anyone found allowing unregistered guests into the park are subject to a penalty fee on the first offense and immediate membership termination on the second offense with no monies due back to the member for lost time prorated until the next billing cycle.

  • Your Mobile Access Pass and/or key card will give you access 24/7 if your vaccinations are up to date your membership is paid for. We will do our best to notify you if your vaccinations will be out of date soon but it is ultimately your responsibility.

  • Upon cancellation, your membership and therefore your access to the park will deactivate on first day of the next billing cycle. It will also deactivate if the recurring payment fails due to insufficient funds. In either circumstance, your Mobile Access Pass and/or physical key card will no longer give you access to the facility.

  • All special membership offers and promotions are non-refundable unless stated otherwise in the membership agreement.

  • For those who take advantage of pre-sale membership pricing (thank you), that price point is locked in for the lifetime of the membership. Should you decide to cancel and rejoin at a later date, standard membership pricing will apply.

 
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