FREQUENTLY ASKED QUESTIONS

Hi everyone! We have been so humbled by all of your support as we work to bring Zoomies to Chicago. Thank you, sincerely. Here are a few of our most common FAQs to save you some time, feel free to reach out to info@zoomieschicago.com with any additional questions!

Q: Is Zoomies open right now? When will you be opening?

A: Zoomies isn’t open yet—but we’re getting a lot closer. We recently secured major funding, including SBA loan approval, which means we’re finally in a position to sign a lease and move forward with the buildout.

If all goes smoothly, we’re targeting a grand opening in early-to-mid 2026. We may offer limited access or pop-up experiences before then, but the full experience will launch once construction is complete.

Q: Where will Zoomies be located?
A: We’re planning to open on the North Side of Chicago, with a strong focus on being accessible to dog owners in both the city and nearby suburbs. Right now, we’re in active lease negotiations for a space at 2950 N. Western Ave. It’s a great building, and we’re hopeful it will be the future home of Zoomies.

That said, if this location doesn’t pan out, we’ll continue searching in the same general area. Our priority is finding the right space to deliver the experience we’ve been working so hard to build—convenient, spacious, and perfect for pups and their people.

Q: How can I get involved leading up to the Grand Opening?

A: Thank you for asking, there are a bunch of ways!

Future Members: You can support us by joining our VIP club for only $1! Click Here!
Future Teammates: We've received interest from so many incredibly talented professionals who would like to join us on our mission. While we aren't officially hiring yet, we encourage you to check out our Careers page and reach out if you feel like you're someone that we can't Zoom without.
Investment Partners: We are actively seeking primary investors and strategic partnerships. If you'd like to learn more about investing in the future of pet wellness, please reach out to info@zoomieschicago.com

Q: What vaccinations and vet records are required? Are there breed restrictions? What is the behavioral screening process?

A: All breeds are welcome, but good behavior is a must. In order for your dog to enter the park, all guests must complete an application with the purchase of their membership or visit pass. As part of the application process, Zoomies requires:

Any dogs over the age of 1 year must be spayed/neutered
Written proof of current vaccinations from a licensed veterinarian
An examination within the past year for any communicable diseases from your veterinary office
Zoomies will conduct an on-site behavioral analysis by a trained canine-behavioral specialist for all new members.

The following inoculations/vaccines are required:

Rabies
Distemper
Hepatitis
Leptospirosis
Parainfluenza
Parvovirus
Bordatella
Negative fecal test

Q: What does a membership cost?

A: We offer several options to make visiting Zoomies affordable for all!

Single Day Pass: $23 per dog
5 Visit Pass: $100 per dog
Unlimited Monthly Membership: $79.99
- Each additional dog in same household: $39.99 (50% discount!)

Q: What safety and securtity measures will you have in place?

A: Many! There is nothing more important to us than providing a safe and comfortable experience for all guests, which means maintaining the highest standards for how guests enjoy our facility.

Facility Access:
- The facility entrance will feature a double-door system. The first (external) door will be unlocked during business hours, allowing access to a breezeway in which a Zoomies staff member will be available to assist all guests, including drop-ins and those seeking a membership.
- The second (internal) door, which grants access to the primary park area, can only be opened by scanning a valid membership card or by having a Zoomies team member buzz you in.
- There will be a separate double-door system for exiting the park that can only be opened from the inside. Members are expected to observe the rules and ensure that no one enters through the exit door. Any member found allowing non-members into the park in any manner will have their membership immediately revoked without refund.
- The park will be equipped with 360 degree security cameras. All activity throughout the park will be monitored and recorded for later reference if any violations occur.
Trained Staff:
- During business hours, the park will be staffed with Zoomies Bark Rangers who will be happy to assist with any issues. Concerns or violations can be reported directly to a team member or through our online portal. All reported incidents will be thoroughly investigated to determine the appropriate course of action.
- Zoomies maintains a strict one-strike policy for all guests (two-legged and four-legged) who exhibit behavior that could endanger the well-being, comfort, and safety of others. We always reserve the right to fully and permanently revoke park access for any guest demonstrating behaviors that are unsafe and/or make others uncomfortable.
Responsibility of our Visitors:
- Poop bags will available in numerous locations throughout the facility, all guests are expected to clean up after their pup.
- While it is not the responsibility of the Zoomies staff to clean up after your pup, please let a Bark Ranger know if you spot any "unattended business"
- All guests maintain full responsibility for monitoring their dogs at all times and intervening if any signs of aggressive behavior are exhibited. Zoomies Bark Rangers will be present to assist with any requests, but are not responsible for the behavior of our guests or the dogs within the park.
- Guests must leash their dogs at all times outside of the turfed playspaces, including the entryway, reception, and cafe areas.
- A liability waiver is a requirement to enter the park. Zoomies is not liable for any incidents that occur due to negligence or behaviors that in violation of our rules by park visitors.
- Zoomies members are expected to help maintain a safe and secure environment, which means reporting any observed violations to a Zoomies staff member or through our online portal.
Bar Services:
- Zoomies is an indoor dog park that offers adult beverages for the enjoyment of our 21+ guests, not a bar with a dog park attached.
- Zoomies staff reserves the right to refuse bar service at any time for any reason.
- Bar services will only be available during business hours when the park is fully staffed. Visitors must present a valid 21+ ID to a Zoomies team member.